TERMS AND CONDITIONS

Last Updated: December 12, 2025

Welcome to Oriel Households (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://oriiel.com (the “Site”) and any purchases you make through the Site.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SITE. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site.

1. ACCEPTANCE OF TERMS

1.1 Agreement to Terms
By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Age Requirement
You must be at least 18 years old to use our Site and make purchases. By using our Site, you represent and warrant that you are at least 18 years of age.

1.3 Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.

2. DEFINITIONS

– “Site” refers to https://oriiel.com and all associated pages and services
– “User,” “You,” or “Your” refers to any person accessing or using the Site
– “We,” “Us,” or “Our” refers to Oriel Households
– “Products” refers to all items offered for sale on our Site
– “Services” refers to all services provided through our Site
– “Content” refers to all text, images, graphics, logos, and other materials on the Site

3. USE OF THE SITE

3.1 License to Use
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes, subject to these Terms.

3.2 Prohibited Uses
You agree NOT to:
– Use the Site for any illegal or unauthorized purpose
– Violate any laws in your jurisdiction
– Infringe upon our intellectual property rights or those of others
– Transmit any viruses, malware, or harmful code
– Attempt to gain unauthorized access to our systems
– Interfere with or disrupt the Site or servers
– Collect or harvest information about other users
– Use automated systems (bots, scrapers) without permission
– Impersonate any person or entity
– Post false, misleading, or fraudulent information
– Engage in any activity that could harm our reputation
– Resell products for commercial purposes without authorization
– Use the Site to spam or send unsolicited communications

3.3 Account Security
If you create an account:
– You are responsible for maintaining the confidentiality of your password
– You are responsible for all activities under your account
– You must notify us immediately of any unauthorized use
– We are not liable for losses due to unauthorized account access
– You may not share your account with others
– We reserve the right to terminate accounts that violate these Terms

4. PRODUCT INFORMATION

4.1 Accuracy of Information
We strive to provide accurate product descriptions, prices, and availability. However:
– We do not warrant that product descriptions are accurate, complete, or error-free
– We do not warrant that the Site is free from errors or omissions
– Product colors may vary due to monitor settings
– Actual products may differ slightly from images shown
– Dimensions and specifications are approximate

4.2 Pricing
– All prices are displayed in Kenyan Shillings (KSh)
– Prices are subject to change without notice
– We reserve the right to correct pricing errors
– If a pricing error occurs, we will offer you the option to:
* Purchase at the correct price
* Cancel your order for a full refund
– Promotional prices are valid for specified periods only

4.3 Product Availability
– Product availability is subject to change
– We do not guarantee that products will be in stock
– If an item is unavailable after you order, we will notify you and offer:
* A substitute product of equal or greater value
* A full refund
* Store credit

5. ORDERING AND PURCHASING

5.1 Order Process
By placing an order, you:
– Make an offer to purchase products subject to these Terms
– Agree to pay the stated price plus applicable fees
– Provide accurate and complete information
– Authorize us to charge your payment method

5.2 Order Acceptance
– We reserve the right to accept or reject any order
– An order confirmation email does not constitute order acceptance
– Orders are accepted when items are shipped or made available for pickup
– We may refuse orders for any reason, including:
* Product unavailability
* Pricing errors
* Suspected fraud
* Violation of these Terms

5.3 Order Cancellation
– You may cancel orders before shipment by contacting us
– We reserve the right to cancel any order at any time
– If we cancel your order, we will refund any payment received
– Customized or personalized orders may not be cancellable

5.4 Minimum Order
– Free shipping applies to orders above KSh 50,000 within Nairobi
– Minimum order values may apply for certain promotions

6. PAYMENT

6.1 Payment Methods
We accept the following payment methods:
– M-Pesa
– Credit and debit cards (Visa, Mastercard)
– Bank transfers
– Cash on delivery (where available)

6.2 Payment Terms
– Payment is due at the time of order placement (unless otherwise arranged)
– All payments are processed securely through third-party payment processors
– We do not store complete credit card information
– You authorize us to charge your payment method for the total order amount

6.3 Currency
– All transactions are processed in Kenyan Shillings (KSh)
– Currency conversion fees may apply for international cards

6.4 Payment Security
– We use industry-standard encryption and security measures
– Payment information is transmitted securely to our payment processors
– We comply with PCI-DSS standards

7. SHIPPING AND DELIVERY

7.1 Shipping Areas
– We deliver throughout Kenya
– Delivery times vary by location
– International shipping is not currently available

7.2 Shipping Costs
– Free shipping for orders above KSh 50,000 within Nairobi
– Shipping fees apply to orders below the free shipping threshold
– Shipping costs are calculated at checkout based on:
* Delivery location
* Product size and weight
* Shipping method selected

7.3 Delivery Time
– Estimated delivery times are provided at checkout
– Delivery times are estimates only and not guaranteed
– We are not liable for delays due to:
* Courier service issues
* Weather conditions
* Political unrest or strikes
* Incorrect delivery addresses
* Force majeure events

7.4 Delivery Process
– A signature may be required upon delivery
– You must inspect items upon delivery
– Report any damage within 48 hours
– We are not responsible for items left unattended at your request

7.5 Failed Delivery
– If delivery fails due to incorrect address or unavailability:
* You will be contacted to reschedule
* Additional delivery fees may apply
* Orders may be returned after multiple failed attempts

8. RETURNS AND REFUNDS

Please refer to our separate Return and Refund Policy for detailed information. Key points:
– 7-day return window from delivery date
– Items must be unused and in original packaging
– Certain items are non-returnable
– Refunds processed within 5-7 business days after approval
– Contact Sales@oriiel.com or +254 119 208 830 to initiate returns

9. WARRANTIES AND DISCLAIMERS

9.1 Product Warranties
– Products may come with manufacturer’s warranties
– Warranty terms vary by product and manufacturer
– We are not responsible for manufacturer warranty claims beyond facilitating contact
– Implied warranties are limited to the extent permitted by law

9.2 Site Disclaimers
THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
– Warranties of merchantability
– Fitness for a particular purpose
– Non-infringement
– Accuracy, reliability, or completeness of content
– Uninterrupted or error-free operation
– Freedom from viruses or harmful components

9.3 No Medical or Professional Advice
– Information on the Site is for general purposes only
– We do not provide professional advice
– Consult appropriate professionals before making decisions

10. LIMITATION OF LIABILITY

10.1 Maximum Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

10.2 Exclusion of Damages
WE SHALL NOT BE LIABLE FOR ANY:
– Indirect, incidental, special, or consequential damages
– Lost profits, revenue, or business opportunities
– Loss of data or information
– Cost of substitute products or services
– Damages arising from your use or inability to use the Site
– Damages from unauthorized access to your account

10.3 Exceptions
Some jurisdictions do not allow limitation of liability, so the above limitations may not apply to you.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Oriel Households, its owners, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
– Your use of the Site
– Your violation of these Terms
– Your violation of any rights of third parties
– Your purchase or use of products
– Any content you submit to the Site

12. INTELLECTUAL PROPERTY

12.1 Our Rights
All content on the Site, including but not limited to:
– Text, graphics, logos, images, and photographs
– Product descriptions and specifications
– Software and code
– Trademarks and brand names
– Design and layout

is owned by or licensed to Oriel Households and protected by intellectual property laws.

12.2 Restrictions
You may not:
– Copy, reproduce, or distribute Site content without permission
– Modify, adapt, or create derivative works
– Use our trademarks or branding without authorization
– Remove copyright or proprietary notices
– Frame or embed our Site without permission

12.3 User Content
If you submit content (reviews, comments, photos):
– You grant us a worldwide, royalty-free license to use, display, and distribute your content
– You represent that you own or have rights to the content
– You will not submit content that violates intellectual property rights

13. USER REVIEWS AND CONTENT

13.1 Review Policy
You may submit product reviews and ratings:
– Reviews must be based on your genuine experience
– Reviews must not contain offensive, defamatory, or inappropriate content
– Reviews must not include promotional content or links
– We reserve the right to remove or edit reviews

13.2 Prohibited Content
You may not post content that:
– Is false, misleading, or fraudulent
– Violates privacy or publicity rights
– Contains hate speech or discrimination
– Is sexually explicit or pornographic
– Promotes illegal activities
– Contains viruses or malicious code

14. PROMOTIONAL CODES AND DISCOUNTS

14.1 Use of Codes
– Promotional codes must be entered at checkout
– Only one promotional code per order unless stated otherwise
– Codes cannot be combined with other offers unless specified
– Codes are not transferable or redeemable for cash
– Expired codes will not be accepted

14.2 Terms
– We reserve the right to modify or cancel promotions
– Promotional terms are specified in each offer
– Abuse of promotional codes may result in account termination

15. GIFT CARDS

15.1 Purchase and Use
– Gift cards are available for purchase on our Site
– Gift cards can be redeemed for products on our Site
– Gift cards do not expire
– Lost or stolen gift cards will not be replaced

15.2 Restrictions
– Gift cards cannot be redeemed for cash
– Gift cards are non-transferable
– Unused balances remain on the card

16. THIRD-PARTY LINKS AND SERVICES

16.1 External Links
Our Site may contain links to third-party websites:
– We are not responsible for third-party content or practices
– Access third-party sites at your own risk
– Review their terms and privacy policies

16.2 Third-Party Services
We use third-party services for:
– Payment processing
– Shipping and delivery
– Marketing and analytics
– Customer support

These services have their own terms and privacy policies.

17. PRIVACY AND DATA PROTECTION

17.1 Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Site, you consent to our Privacy Policy.

17.2 Data Protection
– We comply with the Kenya Data Protection Act, 2019
– We implement appropriate security measures
– We do not sell your personal information

18. DISPUTE RESOLUTION

18.1 Informal Resolution
Before filing any legal action, you agree to:
– Contact us to resolve the dispute informally
– Provide detailed information about your complaint
– Allow us 30 days to respond and resolve the issue

18.2 Governing Law
These Terms are governed by and construed in accordance with the laws of Kenya, without regard to conflict of law principles.

18.3 Jurisdiction
Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Kenya.

18.4 Arbitration
Where permitted by law, disputes may be resolved through arbitration:
– Arbitration shall be conducted in Nairobi, Kenya
– The arbitration shall be governed by Kenyan arbitration law
– Each party shall bear its own costs unless otherwise decided

19. TERMINATION

19.1 Our Right to Terminate
We may terminate or suspend your access to the Site at any time, without notice, for:
– Violation of these Terms
– Fraudulent activity
– Abusive behavior toward staff
– Any reason we deem appropriate

19.2 Effect of Termination
Upon termination:
– Your right to use the Site ceases immediately
– We may delete your account and content
– Outstanding orders will be handled according to our policies
– Provisions that should survive termination will remain in effect

20. FORCE MAJEURE

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
– Natural disasters
– War, terrorism, or civil unrest
– Government actions or regulations
– Labor disputes or strikes
– Supplier failures
– Transportation disruptions
– Pandemics or epidemics
– Internet or telecommunications failures

21. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable:
– The remaining provisions shall remain in full force
– The invalid provision shall be modified to achieve the intended purpose
– The enforceability of other provisions shall not be affected

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Oriel Households regarding your use of the Site and supersede all prior agreements.

23. WAIVER

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

24. ASSIGNMENT

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without restriction.

25. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us:

Oriel Households
Email: Sales@oriiel.com
Phone: +254 119 208 830
Address: Mombasa Road Enterprise Road 1st,2nd and 3rd Floor Gatoto Road  Kenya
Website: https://oriiel.com
Business Hours: 24/7 Support Available

26. SPECIAL PROVISIONS

26.1 Corporate and Bulk Orders
– Special terms may apply to corporate or bulk orders
– Custom pricing and payment terms may be negotiated
– Contact our corporate sales team for inquiries

26.2 Promotional Events
– Special terms may apply during promotional events
– Event-specific terms will be clearly communicated
– General Terms apply unless otherwise stated

26.3 Installation Services
– Installation services may be available for certain products
– Installation terms and costs are separate from product purchase
– Installation scheduling is subject to availability

27. CUSTOMER RESPONSIBILITIES

As a customer, you agree to:
– Provide accurate information
– Maintain the security of your account
– Use the Site responsibly and lawfully
– Respect our intellectual property rights
– Pay for all orders placed through your account
– Accept delivery of ordered products
– Inspect products upon delivery
– Report issues promptly

28. OUR RESPONSIBILITIES

We commit to:
– Providing quality products and services
– Processing orders accurately and promptly
– Protecting your personal information
– Responding to customer inquiries
– Resolving issues fairly and professionally
– Maintaining a secure and functional Site

29. ELECTRONIC COMMUNICATIONS

29.1 Consent to Electronic Communications
By using our Site, you consent to receive electronic communications from us, including:
– Order confirmations
– Shipping notifications
– Marketing emails (with opt-out option)
– Policy updates
– Customer service communications

29.2 Electronic Signatures
You agree that electronic signatures, contracts, and records have the same legal effect as physical documents.

30. ACCESSIBILITY

We strive to make our Site accessible to all users. If you experience accessibility issues, please contact us, and we will work to accommodate your needs.

31. FEEDBACK AND SUGGESTIONS

31.1 Voluntary Submission
If you provide feedback, suggestions, or ideas about our Site or products:
– Your submission is voluntary and non-confidential
– We may use your feedback without compensation
– We are not obligated to keep your feedback confidential
– You retain no rights to your feedback once submitted

31.2 No Obligation
We have no obligation to:
– Review or respond to feedback
– Implement suggestions
– Provide credit for ideas used

32. COMPLIANCE WITH LAWS

You agree to comply with all applicable local, national, and international laws when using our Site, including:
– Consumer protection laws
– Data protection regulations
– Import/export restrictions
– Tax obligations
– Anti-corruption laws

33. TAXES

33.1 Sales Tax
– Prices may include applicable taxes as required by law
– You are responsible for any additional taxes or duties
– Tax amounts will be displayed at checkout

33.2 Business Customers
– VAT-registered businesses should provide their VAT number
– Proper documentation may be required for tax exemptions

ACKNOWLEDGMENT

BY USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Thank you for choosing Oriel Households. We look forward to serving you!

QUICK REFERENCE

Minimum Age: 18 years
Governing Law: Laws of Kenya
Jurisdiction: Courts of Kenya
Contact Email: Sales@oriiel.com
Contact Phone: +254 119 208 830
Free Shipping: Orders above KSh 50,000 (Nairobi)
Return Window: 7 days from delivery

For complete details on specific policies, please refer to our:
– Privacy Policy
– Return and Refund Policy
– Shipping Policy

Last Updated: December 12, 2025