Shipping Policy – Oriiel
At Oriiel, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for full details on how we handle deliveries.
Order Processing Time
All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day
Once your order is processed, you will receive a confirmation message with shipping details
Shipping & Delivery Time
We strive to deliver your order as fast as possible:
Within Nairobi: 1–3 business days
Outside Nairobi (Rest of Kenya): 2–6 business days
International Shipping (if available): 5–10 business days
Please note that delivery times may vary depending on your location and external factors such as courier delays.
Shipping Fees
Shipping costs are calculated based on your location and will be displayed at checkout.
Nairobi deliveries may qualify for flat-rate or discounted shipping
Upcountry deliveries are charged depending on distance and courier rates
Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a notification via email or SMS with tracking details (where applicable).
You can also contact our support team for updates on your order.
Delivery Partners
We work with trusted courier services to ensure your order arrives safely and on time.
Incorrect Address Disclaimer
Please ensure that all shipping details are accurate before placing your order.
Oriiel is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.
Missed or Failed Deliveries
If a delivery attempt is unsuccessful:
The courier may contact you to reschedule delivery
Additional charges may apply for re-delivery in some cases
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery.
We will investigate the issue and provide a suitable resolution, which may include a replacement or refund where applicable.
Contact Us
If you have any questions about shipping or delivery, feel free to reach out:
Email: support@oriiel.com
Phone / WhatsApp: +254 119208830
