PRIVACY POLICY
Last Updated: December 12, 2025
Welcome to Oriel Households (“we,” “our,” or “us”). We operate the website https://oriiel.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from us.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. If you do not agree with the terms of this privacy policy, please do not access the Site.
1. INFORMATION WE COLLECT
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
– Register for an account
– Place an order
– Subscribe to our newsletter
– Contact us via email or phone
– Participate in surveys or promotions
This information may include:
– Full name
– Email address
– Phone number (+254 119 208 830 or similar)
– Billing and shipping address
– Payment information (processed securely through our payment processors)
– Order history and preferences
1.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device, including:
– IP address
– Browser type and version
– Operating system
– Pages viewed and time spent on pages
– Referring website addresses
– Device identifiers
– Location data (with your permission)
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
– Remember your preferences and settings
– Track items in your shopping cart
– Analyze site traffic and usage patterns
– Personalize your shopping experience
– Deliver targeted advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
– Order Processing: To process, fulfill, and deliver your orders; handle returns and exchanges; and provide customer service
– Communication: To send order confirmations, shipping updates, and respond to your inquiries
– Marketing: To send promotional emails, newsletters, and special offers (you can opt-out at any time)
– Account Management: To create and manage your account, including your wishlist and order history
– Site Improvement: To analyze site usage, improve our products and services, and enhance user experience
– Legal Compliance: To comply with applicable laws, regulations, and legal processes
– Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems
– Personalization: To provide personalized product recommendations and shopping experiences
3. HOW WE SHARE YOUR INFORMATION
We may share your information with third parties in the following circumstances:
3.1 Service Providers
We work with trusted third-party service providers to help us operate our business, including:
– Payment processors (e.g., M-Pesa, card payment gateways)
– Shipping and delivery companies
– Email service providers
– Web hosting and cloud storage services
– Marketing and analytics platforms
– Customer service platforms
These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
3.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information when required by law or to:
– Comply with legal obligations and processes
– Protect our rights, property, or safety
– Respond to government requests
– Enforce our terms and conditions
– Prevent fraud or illegal activity
3.4 Marketing Partners
With your consent, we may share your information with select marketing partners who offer products or services that may interest you. You can opt out of such sharing at any time.
4. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
– SSL/TLS encryption for data transmission
– Secure payment processing systems
– Regular security assessments and updates
– Access controls and authentication procedures
– Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. DATA RETENTION
We retain your personal information for as long as necessary to:
– Fulfill the purposes outlined in this Privacy Policy
– Comply with legal, accounting, or reporting requirements
– Resolve disputes and enforce our agreements
– Maintain order history for your convenience
When your information is no longer needed, we will securely delete or anonymize it.
6. YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal information:
6.1 Access and Update
You can access and update your account information at any time by logging into your account or contacting us.
6.2 Marketing Communications
You can opt out of receiving marketing emails by:
– Clicking the “unsubscribe” link in any marketing email
– Updating your communication preferences in your account settings
– Contacting us directly at Sales@oriiel.com
6.3 Data Deletion
You can request deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or business purposes.
6.4 Data Portability
You can request a copy of your personal information in a structured, commonly used format.
6.5 Correction
You have the right to request correction of any inaccurate personal information we hold about you.
6.6 Object to Processing
You can object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
7. CHILDREN’S PRIVACY
Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
8. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than Kenya. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. THIRD-PARTY LINKS
Our Site may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. SOCIAL MEDIA
We maintain social media accounts on various platforms. When you interact with us on social media, the platform’s privacy policy applies to your information. We may collect publicly available information you share on social media.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
– Posting the new Privacy Policy on this page
– Updating the “Last Updated” date
– Sending an email notification for material changes
Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.
12. COMPLIANCE WITH KENYAN LAW
We comply with the Kenya Data Protection Act, 2019 and related regulations. We are committed to protecting your personal data in accordance with Kenyan data protection laws.
13. PAYMENT PROCESSING
We use secure third-party payment processors to handle all payment transactions. We do not store complete credit card information on our servers. Payment information is encrypted and transmitted securely to our payment processors, who are PCI-DSS compliant.
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Oriel Households
Email: Sales@oriiel.com
Phone: +254 119 208 830
Website: https://oriiel.com
15. CONSENT
By using our Site, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our Site or services.
YOUR PRIVACY MATTERS: We are committed to protecting your privacy and handling your personal information with care and respect. Thank you for trusting Oriel Households with your information.
